"Poweramp is being used by another device" Android Auto display issue

[AntS]

Dashboard message

 

Hi all 

I get Poweramp is being used by another device when it's being played in my Kia which runs on Android auto.

Poweramp is only installed on my phone so I'm not sure if I should be concerned 

Is it something that I need to worry about as it's playing perfectly.

 

Attached pic of dashboard message above

 

Cheers 

[andrewilley]

Are you using the standard release of Android Auto, or the beta channel?

Andre

[AntS]

4 minutes ago, andrewilley said:

Are you using the standard release of Android Auto, or the beta channel?

Andre

Android Auto was pre installed in the car Andre and I've not joined any beta programs for it 

[andrewilley]

I meant the version of AA on your phone, not the interface on the car headunit.

Andre

[Robert56]

Also having this issue, seems to play ok just with the Poweramp screen, anything to sort it

[Fstop]

Are you a beta user for Android Auto? What is your make of car? 

[andrewilley]

Any news on this @maxmp, I now see it all the time with AA too. Android 11, latest stable AA update.

Andre

[CX4ever]

I have had the same issue since last month after AA released the coolwalk to me. 

Full version Poweramp ver. 945004-2d535bbf, from Google Play. 

AA beta user, with AA version 8.7.130204-release.daily

Using S22Ultra Android 13 with Genesis GV80

 

[andrewilley]

Still seeing this display error message, even with the most recent public Android Auto release and the new Coolwalk interface enabled. PA build 953.

It's quite annoying not being able to see the duration and elapsed time information that is meant to be shown on that line.

Any progress on this @maxmp , can you replicate it on your test devices?

Andre

[maxmp]

@andrewilley can't be reproduced for Auto 8.7.530264-release, 8.7.630264-release, or 8.9.130544-release.daily (beta).

[andrewilley]

It's been there for about a year, on various releases of AA both pre- and post-Coolwalk. I'm currently running 8.7.630264-release, which is a relatively recent update but still has the same problem as has been reported by the other users in this thread.

My head-unit is a Hyundai factory fitted, with a USB connection to Galaxy A70 Android 11, and the problem was not present when I first starting using it so something has changed in the meantime. I'm going to check to see if there's an update for the firmware on the head-unit.

Of course the tricky bit may be working out which bit of the chain is causing it. Can I provide any diagnostic info?

Andre

[maxmp]

@andrewilley as soon as it starts doing this, you may try to do the full log capture from phone Developer options (takes a few minutes), the log may contain some information which may help to investigate this. Thanks!

[andrewilley]

@maxmp OK, I'll give that a try. The message is there permanently when playing music via AA (even while paused).

Andre

[andrewilley]

Bug Report sent, in the same Dropbox share that I put the MKA and MPG files into yesterday.

• I plugged the phone into the car USB port and waited for AA to start.
• Tapped to go to the music player screen and started playback, then paused it again.
• The same error message is always visible whenever the full-screen music interface is shown on the car screen (whether playing or paused).
• Generated log at that point.

Andre

[maxmp]

@andrewilley I can immediately say that this is probably caused by Volume Levels option. For some reason listening for volume events makes Android think app is used on another device. Something related to Spotify lawsuit, Google volume key fiasco and their patches around that. I will try to find some solution.

Thanks for the log.

Btw on Samsungs, the Samsung Sound Assistant volume step works in Poweramp automatically without use of Volume Levels and it allows up to 150 volume levels everywhere in the system.

[andrewilley]

@maxmp I just checked, and yes that is indeed the cause. I turned the 'Volume Levels' option in PA back to System Default and the AA error message went away. So at least you have something to test with now.

[Edit] I also just tried with the Samsung Sound Assistant option instead (where a slider value of 2 gives around 75 steps, which is what I was using before) and that works fine with no error message in Android Auto.
 

@CX4ever @AntS @Robert56 Could you try turning PA Settings=>Audio=>Advanced Tweaks=>Volume Levels back to 'System Default' for now?

Andre

[maxmp]

 

This is caused by "Volume Levels" option.

For some reason listening for volume events makes Android think app is used on another device. Probably this is something related to Spotify lawsuit, Google volume key fiasco, and their patches around that.

• on Samsungs, the Samsung Sound Assistant (free app from Samsung) Volume step option works in Poweramp automatically without use of Volume Levels and it allows up to 150 volume levels everywhere in the system
• on other devices, the Volume Levels should be disabled for to avoid this issue with Android Auto

 

[AndrewW]

Been having this problem for a while too, and turning off volume levels has fixed it.

As a bonus, it's fixed another couple of (presumably related) problems too (which were actually more annoying).

Skip track button on the steering wheel wasn't working; is now.

Album art wasn't showing on AA's tiled display; is now.

Thanks

[andrewilley]

@AndrewW Excellent. Album art and the steering wheel buttons actually always worked for me anyway - for track change, or double-tap for category change, or long-press for fast-forward/rewind - but glad this has fixed your issue there too.

Andre

[AntS]

Thanks team it seemed to fix itself in the end 

 

👍🏽