Aleksandar Posted February 25, 2017 Share Posted February 25, 2017 I bought Poweramp on website 2 or 3 years ago and I have lost my mail with order ID. I have changed device and now I can not register Poweramp without it. Im using the same google acount. I have checked suport page but there is no solution for my problem. Is it posible to resend mail with my order ID? Sorry for my bad english... Link to comment Share on other sites More sharing options...
flyingdutchman Posted February 25, 2017 Share Posted February 25, 2017 If you bought through Google App Store then your purchase will be there. Simply launch the store app and look at My Apps. Scroll through the list of all your apps, purchased or free, that you have ever downloaded. Link to comment Share on other sites More sharing options...
Aleksandar Posted February 25, 2017 Author Share Posted February 25, 2017 I didnt bought it on google play, I bought it from website. Link to comment Share on other sites More sharing options...
flyingdutchman Posted February 25, 2017 Share Posted February 25, 2017 In taht case, the response from Andre the moderator has always been to email max Quote maxmp We do not provide support for paid Poweramp Unlocker or any purchase issues on this (public) forum. Please contact Poweramp.maxmpz gmail.com for the support - such support requires sensitive private information (order numbers, names, emails, etc.), which is not appropriate for public forum. The best way to do it is to use Get Support in Poweramp License Dialog - it generates an email with technical data that helps greatly with the problem identification/resolution. Andre Link to comment Share on other sites More sharing options...
Aleksandar Posted February 25, 2017 Author Share Posted February 25, 2017 Thank you for response. I will contact him Link to comment Share on other sites More sharing options...
andrewilley Posted February 25, 2017 Share Posted February 25, 2017 Correct, you should email Poweramp.maxmpz@gmail.com, highlighting your problem and providing the purchase details. You will need to have the email account on which you originally purchased the app linked as an email account on your new device, see http://support.powerampapp.com/knowledgebase/articles/324284-restore-Poweramp-purchase before emailing. Andre Link to comment Share on other sites More sharing options...
Brandon5555 Posted June 8, 2019 Share Posted June 8, 2019 What is his current email Link to comment Share on other sites More sharing options...
maxmp Posted June 8, 2019 Share Posted June 8, 2019 Poweramp.maxmpz@gmail.com is a support email, they will answer in 24 hours. Link to comment Share on other sites More sharing options...
imx Posted May 21, 2021 Share Posted May 21, 2021 @maxmp The support team haven't responded my email since the past four days. Is there another email where I can reach them for support? Link to comment Share on other sites More sharing options...
andrewilley Posted May 21, 2021 Share Posted May 21, 2021 No, poweramp.maxmpz@gmail.com is the support address, only they will be able to access account information I'm afraid. Normally you should hear back within a few days, but it can take a little longer sometimes. Andre Link to comment Share on other sites More sharing options...
francisco andrade Posted July 16, 2021 Share Posted July 16, 2021 hola que tal .. compre hace tiempo la aplicación playstore de google .. pero ahora tengo un honor y es de la appGalery de huawei .. como hago para hacer valida la compra para appGalery o donde puedo sacar el ID de la compra? Link to comment Share on other sites More sharing options...
andrewilley Posted July 16, 2021 Share Posted July 16, 2021 @francisco andrade Sorry, you can't. Any purchases made from the Google Play Store require the Play Store to be present on the new device to re-install. A bit like buying a film from Amazon and then wanting to download it from the Apple store. Andre Link to comment Share on other sites More sharing options...
francisco andrade Posted July 16, 2021 Share Posted July 16, 2021 ah ok.. bueno pues muchas gracias.. saludos Link to comment Share on other sites More sharing options...
andrewilley Posted July 16, 2021 Share Posted July 16, 2021 @francisco andrade You can often sideload Google apps onto Huawei phones with a bit of geekery by the way, but unless you've got a lot of purchases you want to carry over it's probably not worth the hassle. Andre Link to comment Share on other sites More sharing options...
Chris Tmas Posted August 1, 2021 Share Posted August 1, 2021 Y que es geekery disculpe mi ignorancia Link to comment Share on other sites More sharing options...
andrewilley Posted August 1, 2021 Share Posted August 1, 2021 @Chris Tmas Sideloading Google apps onto a non-Google (e.g. Huawei) device is not always a simple user-friendly solution, but in most cases it is possible with a little bit of work - you can try a search online for how to do it for your device. Andre Link to comment Share on other sites More sharing options...
Stewarthusky Posted August 22, 2021 Share Posted August 22, 2021 Hello, i have problem. Back then i already purchase it through google play store, then i change my phone with huawei whos doesnt have a google mobile services and now i cant use google play store. What should i do to restore it? Link to comment Share on other sites More sharing options...
andrewilley Posted August 22, 2021 Share Posted August 22, 2021 4 hours ago, Stewarthusky said: Hello, i have problem. Back then i already purchase it through google play store, then i change my phone with huawei whos doesnt have a google mobile services and now i cant use google play store. What should i do to restore it? I'm afraid that unless you can install Google services and the Play Store (search online, it is often possible), you will need to purchase again via your new App Gallery, or buy directly from the website. Andre Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now