Pixel 6 Now Playing feature no longer working

[Scott Conley]

I noticed yesterday that the Now Playing feature on my Pixel 6 is no longer working. In the Now Playing Settings it says "com.maxmpz.10329 is using device audio" and "Songs aren't identified while device audio is being used by other apps".  I get this error whether or not Poweramp is running. 

Build 948-957P

Pixel 6 on Android 13

[smsimeon]

I have the same issue here. Same build number, android version, but on a Pixel 6a.

I noticed this happening whenever I switch from Bluetooth to speaker directly without stopping Poweramp first. If I force stop Poweramp before I turn off my bluetooth, this doesn't happen. If I forbid Poweramp to run in the background, this also doesn't happen.
After the error Scott described happens, nothing you do can resolve it, except for restarting your phone. Force stopping Poweramp and the Android intelligence service (which handles the feature) do nothing.
Please fix this as soon as possible as I rely on this feature for work partially and I often forget to cut off Poweramp before disabling bluetooth. I'm ready to provide logs and test debug builds if need be.

[andrewilley]

What Output method are you both using? Regular OpenSL ES, or Hi-Res?

Andre

[smsimeon]

I use Hi-Res for all my outputs (Speaker, Bluetooth, USB DAC)
I have not observed whether this happens after the USB DAC gets used, will test now.

Okay, so it happens when I switch from Bluetooth to USB DAC.
It does not happen when I go from USB DAC to Speaker.
Seems to me as there is some issue with the bluetooth handoff 

Further digging in regards to Andre's question - decided to try switching to OpenSL ES.
I get no issues no matter the combination of output devices I switch between. It must be something in the latest update that has messed something up with the Hi-Res playback as previously it was working fine to my knowledge.

[maxmp]

@smsimeon while non-playing, Poweramp unloads itself in 5 seconds after pause/going background. This behavior can be overridden by Keep Notification option.

As for Hi-Res output, you can try to use AAudio output which usually works OK with higher resolution audio on Pixels (though I guess issue may still persist if it's firmware issue related to the hi-res audio).

[smsimeon]

@maxmp Tried all three modes on my ride to my grandma yesterday and on AAudio there's been no issue with "Now Playing" on the Pixel.
Not sure what the issue was with Hi-Res, but I realistically only use it with one bluetooth receiver for my home audio system so its not that big of an issue. 
I haven't tried it under the Pixel, since I got it recently, but with my previous phone anything else than "Hi-Res" as output produced hissing at quiet parts of any song and distortion at below 50Hz.

[Edward Cid]

Same problem on pixel 7 pro, please fix it

[andrewilley]

@Edward Cid To clarify, are you reporting that content is not showing in Pixel's proprietary "Now Playing" message when you are using High-Res Output in Poweramp?

What about when using AAudio output, as @maxmp suggested above?

Andre

[smsimeon]

Just a quick update. 

This whole thing might be a pixel problem, rather than a Poweramp one. Recently used it with Android Auto a lot and I noticed on occasion, Poweramp would not start up with the connection being established. Happened with AAudio, OpenSL and Hi-Res. After the Android Auto connection, navigation and everything works as expected, but when opening the "Now playing" feature, it shows Poweramp using the audio channel.  Again, have to force stop it and then launch it again just to work at all.
Decided to try removing Poweramp to test whether the same thing happens with the built-in music app. Not only does the same thing happen, it somehow bricks the Android Auto connection and I have to cold boot the system in the car. "Now Playing" option shows the same error that the channel is being used, but with no app as the culprit. 
It is weird to how it happens randomly. I cannot notice a pattern. Will write to the pixel community forums, hopefully Google fixes this.

[andrewilley]

This may be completely unrelated, but we saw an issue with a report of a device already in use message in Android Auto before. Just in case it's a similar issue, could you change Settings=>Audio=>Advanced Tweaks=>Volume Levels back to System Default. Probably not related, but worth a try.

Andre

[smsimeon]

Just double checked and this is indeed set as default and was when I was using it in the car. I do have the custom volume panel enabled though, if it makes a difference.
I doubt that its Poweramp at fault for this specific issue, probably not for the main one either. 

[Paul Brannan]

I'm having the same issue since installing PA on my Pixel 7 pro meaning I cannot use the playing nearby feature at all. Any suggestions?

[maxmp]

@Paul Brannan unfortunately the issue can't be reproduced with the current (96x) builds of Poweramp (default settings) and current (Android 13-14) Pixels. It's even detects audio when Poweramp is actually playing. I would suggest restoring to the defaults the following Poweramp settings:
- Audio Outputs
- Notifications

[eldal]

Same issue just now on pixel 7. Just noticed after messing with a dac and hires output. Haven't rebooted yet, but force stop and everything does nothing as others have mentioned. 

Volume levels are set to default. Some people mention that being the issue. 

[andrewilley]

@eldal Have you tried with all settings at default (especially the Output page)? Or even a clean install? In case an older setting is now breaking after an Android update.

Andre

[eldal]

On 6/25/2024 at 3:39 AM, andrewilley said:

@eldal Have you tried with all settings at default (especially the Output page)? Or even a clean install? In case an older setting is now breaking after an Android update.

Andre

I set some things back and rebooted. Seems to be something related to hifi dac output. I'll play around when I have time to reproduce it.