rhhds Posted October 10, 2014 Share Posted October 10, 2014 I sent a support request on September 4. Initially Alex provided some guidance that didn't work. He then had me submit some diagnostic info on September 16.Since then, no response.I've sent follow-up emails on October 6, September 30, 24 and 18. Basically, I've followed up every week, hoping for some response, but nothing, no response, just radio silence.What's going on? I'm a paid, not free version user. Link to comment https://forum.powerampapp.com/topic/6746-how-do-you-actually-get-support-for-this-product/ Share on other sites More sharing options...
andrei1015 Posted October 10, 2014 Share Posted October 10, 2014 what is the issue? maybe the community knows and can help Link to comment https://forum.powerampapp.com/topic/6746-how-do-you-actually-get-support-for-this-product/#findComment-25255 Share on other sites More sharing options...
rhhds Posted October 18, 2014 Author Share Posted October 18, 2014 It's basically this issue:http://forum.powerampapp.com/index.php?/topic/5535-Poweramp-stops-playing-wlan/What an obnoxious company. Pay for their product, and then they ignore users. Still no reply.I'll note that in the time since my initial inquiry, I've changed phones. Same problem on the new phone. Link to comment https://forum.powerampapp.com/topic/6746-how-do-you-actually-get-support-for-this-product/#findComment-25331 Share on other sites More sharing options...
andrewilley Posted October 18, 2014 Share Posted October 18, 2014 Not something I've seen before. Although I do find that if I'm listening to something in the car when I arrive back home and the phone picks up my wireless router, playback stutters a little while the connection is being negotiated. Could be related? Andre Link to comment https://forum.powerampapp.com/topic/6746-how-do-you-actually-get-support-for-this-product/#findComment-25332 Share on other sites More sharing options...
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