bender Posted September 12, 2016 Share Posted September 12, 2016 Hi, I am from germany and my english ist not so good. I bought Poweramp since 3 years ago (not in Play Store). Now I have a new Smartphone. My Mail ist set up in my Smartphone. Now I will activte the full version. I will activate Poweramp, but then came an error message, my Mail is not available. What can I do? Thx Link to comment Share on other sites More sharing options...
andrewilley Posted September 12, 2016 Share Posted September 12, 2016 See http://support.powerampapp.com/knowledgebase/articles/324284-restore-Poweramp-purchase You need to be using the same email address (or Google account) on your new device that you originally used to register with. If this has changed, please contact Poweramp.maxmpz@gmail.com for help. Andre Link to comment Share on other sites More sharing options...
bender Posted September 12, 2016 Author Share Posted September 12, 2016 Hello, it´s the same mail adress. Nothing has changed Link to comment Share on other sites More sharing options...
andrewilley Posted September 12, 2016 Share Posted September 12, 2016 I'm assuming this is a website purchase (it would not mention email addresses otherwise) so please could you email the address I mentioned above with your details and a description of the problem. Andre Link to comment Share on other sites More sharing options...
bender Posted September 19, 2016 Author Share Posted September 19, 2016 On 12.9.2016 at 1:32 AM, andrewilley said: I'm assuming this is a website purchase (it would not mention email addresses otherwise) so please could you email the address I mentioned above with your details and a description of the problem. Andre You got PN Link to comment Share on other sites More sharing options...
andrewilley Posted September 19, 2016 Share Posted September 19, 2016 The only address to send your details to is Poweramp.maxmpz@gmail.com I'm afraid as a mere forum moderator I can't do anything about licenses. Andre Link to comment Share on other sites More sharing options...
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