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Customer Service Question


clovorn

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I recently purchased a new Samasung Galaxy S5 and immediately installed Poweramp to have access to my music.  I had already paid for the upgrade to Poweramp Unlocker and it was installed through Google Play on my ASUS Transformer Android tablet.  I am also a registered member of Poweramp.

 

So, I expected for the Samsung S5 to reflect all of the music that I had loaded to Poweramp from use of the ASUS Transformer Plus tablet.  However- there doesn't seem to be an interface / download or any other option on the Poweramp Unlocker app so as to utilize both devices- the ASUS Tablet and / or the Galaxy S5?  Wasn't this link to have been established through the original account?  Is Poweramp account specific or device specific? 

I thought the Poweramp Unlocker was specific to the account and not to the device. Your Forum topics indicate "account specific"?  That said, Poweramp is a fantastic app and much better than Google Music or any other music app that I have tried.  Even if I need to spend the additional money for installation to the Samsung S5- I am willing to do so, but- want to be sure everything is synchronized.

 

Your assistance is appreciated.

 

Thank you

 

C. Lovorn

 

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Your music (and playlists, album art, etc) are local to each device, you need to manually copy your music folders over from the tablet. Poweramp is not a cloud-based player, so there is no automatic synchronisation at all (although you can export your Poweramp settings and also your playlists from your tablet, and then re-import them on the new device).

Purchasing the unlocker simply allows you to install the full app on multiple devices, as long as you use the same Google account.

Andre

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