julez Posted July 10, 2018 Share Posted July 10, 2018 Hello! It doesn´t seem to be possible to activate the Poweramp license with my yahoo account. I already saw, that one other user had the exact same problem here in the forums. The issue is, that Poweramp keeps telling me that the mail account can´t be found on my phone. Although I got my yahoo account registered under "accounts" and I do have the yahoo app installed. I already wrote to the support but they keep sending me links to the troubleshooting faq on the website. I already know all of that and I followed all the steps VERY closely. Everything was done exactly how it should be done. But the error message still exists. Poweramp also has all the permissions needed (basically I gave it all permissions there are). Does anyone know how to solve this problem? Thanks a lot and have a nice day everybody, Julez Link to comment Share on other sites More sharing options...
andrewilley Posted July 10, 2018 Share Posted July 10, 2018 Sorry, the only people who can help with an individual licence issue is the support email poweramp.maxmpz@gmail.com. Please state that you have already read the FAQ and that has not helped. Andre Link to comment Share on other sites More sharing options...
julez Posted July 10, 2018 Author Share Posted July 10, 2018 Okay, thanks very much for your answer.<3 Link to comment Share on other sites More sharing options...
julez Posted July 11, 2018 Author Share Posted July 11, 2018 Update: For everybody who´s facing the same problem: I helped myself by using an old version of the yahoo app (V2). Now everything works just fine (seems like it can be removed after verification of Poweramp). Link to comment Share on other sites More sharing options...
andrewilley Posted July 11, 2018 Share Posted July 11, 2018 Thanks for the update. Please could you also let poweramp.maxmpz@gmail.com know this solution in case it helps with future development. Andre Link to comment Share on other sites More sharing options...
julez Posted July 11, 2018 Author Share Posted July 11, 2018 Sure, I already did. Link to comment Share on other sites More sharing options...
Rudi Posted September 5, 2018 Share Posted September 5, 2018 I have the same problem! My Poweramp activation is still not working. I tried everything... The problem: "Überprüfung des Kaufs fehlgeschlagen, dieses E-mail.Konto ist auf dem Gerät nicht registriert! - (yahoo email account not registered) Here are my facts: - running on Samsung S5 with Android 6.0.1 - Yahoo-Mail 5.31.1.1328887 - i can check my mails on the phone - Yahoo mail is registered in accounts - i downloaded the akp from website (Poweramp-2.0.10-build-588-uni.apk) - i purchased the unlock-code per paypal, i am not able to activate it with my yahoo-emailadress and Order ID - I tried to install older versions of YahooMail (V4, V3 and V2), but they all are not running on my system... they are "hanging" or got no connection to yahoo servers. What can i do? Rudi Link to comment Share on other sites More sharing options...
andrewilley Posted September 5, 2018 Share Posted September 5, 2018 Please contact poweramp.maxmpz@gmail.com with your purchase and device details. Andre Link to comment Share on other sites More sharing options...
Rudi Posted September 5, 2018 Share Posted September 5, 2018 1 minute ago, andrewilley said: Please contact Poweramp.maxmpz@gmail.com with your purchase and device details. Andre I already did! And i sent all screenshots. This is the answer: "This error is reported when: - Restore Website Purchase option used or website Unlocker version is installed - there are no Google or Email accounts registered on the device More details - APM response - No valid google accounts" But i tried all this... My Yahoo account is registered on the device! Link to comment Share on other sites More sharing options...
andrewilley Posted September 5, 2018 Share Posted September 5, 2018 Then you need to email them back saying that you do have a valid Yahoo email account (make sure it is the same one you registered with obviously) and that the standard answer is not working for you. Andre Link to comment Share on other sites More sharing options...
Rudi Posted September 6, 2018 Share Posted September 6, 2018 Alex Platonov told me to try an older Yahoo app. Does anyone knows a version that works? I tried some very old (V2 & V3), but these are not working on my phone (Android 6.0.1) The app stopps while starting or loading... So long, i tested these, but they are not running on my phone: 5.3.1 4.9.2 3.1.3 3.0.25 2.6.6 Link to comment Share on other sites More sharing options...
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