hamada elhagiza Posted August 5, 2023 Share Posted August 5, 2023 Hello, please, I have already purchased the paid version from Google Play, and after doing a factory reset for the phone, while downloading the application again, the application asks me to pay again. Please help, please. Link to comment Share on other sites More sharing options...
andrewilley Posted August 5, 2023 Share Posted August 5, 2023 As long as you are using the same Play Store account, you should be able to install on a new device without further charge: Andre Link to comment Share on other sites More sharing options...
hamada elhagiza Posted August 5, 2023 Author Share Posted August 5, 2023 Thank you for your help. I already use the same account, but the free download does not appear. I have to pay Link to comment Share on other sites More sharing options...
andrewilley Posted August 5, 2023 Share Posted August 5, 2023 Have you read the FAQ I referred to in my post? Andre Link to comment Share on other sites More sharing options...
hamada elhagiza Posted August 6, 2023 Author Share Posted August 6, 2023 The problem was solved by downloading the applications again from the backup in Samsung Cloud. Google Play did not help me in anything. Thank you Andre for your attention Link to comment Share on other sites More sharing options...
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