D.Cent Posted December 17, 2017 Share Posted December 17, 2017 Hi, I just purchased Poweramp (non-playstore version) and bound it to my e-mail address. This address is registered on my phone using the built-in, stock android client (com.android.email) which has the same icon as described in the FAQ. However, I can not register Poweramp due to this error message (freely translated from German): "This google or e-mail account (Android 3.0+) is not registered on this device." When opening the account list, I see "Private (IMAP)" instead of "E-Mail" and clicking "Add a new account" only gives me those three choices: "Private (IMAP)", "Private (POP3)", "Exchange". I am sure that it is the stock android e-mail client though, so what am I doing wrong? Please help! Some images: Account list: Content of "Private (IMAP)": Content of the "add a new account" menu: App details of app "email": Link to comment Share on other sites More sharing options...
andrewilley Posted December 17, 2017 Share Posted December 17, 2017 Try http://support.powerampapp.com/knowledgebase/articles/357027-no-such-account-is-registered-on-this-device . What version of Android are you running? Andre Link to comment Share on other sites More sharing options...
D.Cent Posted December 17, 2017 Author Share Posted December 17, 2017 Thank you for your answer. I have already tried the suggested support article without any luck. My Android version is 7.1.2. Link to comment Share on other sites More sharing options...
andrewilley Posted December 17, 2017 Share Posted December 17, 2017 Odd. Please can you email with your system and purchase details to poweramp.maxmpz@gmail.com Andre Link to comment Share on other sites More sharing options...
D.Cent Posted December 17, 2017 Author Share Posted December 17, 2017 I successfully managed to register by temporarily installing HTC Mail, adding my email account there and removing it afterwards. Should I still contact support to help you sorting out the issue? Maybe this might be a common issue. Link to comment Share on other sites More sharing options...
andrewilley Posted December 18, 2017 Share Posted December 18, 2017 Might be worth mentioning it. Andre Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.