Merk35 Posted November 12, 2017 Share Posted November 12, 2017 Hi, Changed phones, reinstalled Poweramp and can't register the purchase. Getting message that says 'no such google or email account registered on device" Originally bought it off the website. I have the email with purchase info on it. My phone has google services, gmail etc and my email is registered on the device in gmail. Sent email for help, got replies but it was mainly to support links which I'd already read and followed. Any suggestions? tried uninstalling reinstalling. Tried older versions etc. Thanks. Link to comment Share on other sites More sharing options...
andrewilley Posted November 13, 2017 Share Posted November 13, 2017 Did the support email resend your codes? It should be possible to use the Already Purchased link within the app. Otherwise there's not much I can help with here if you have read the FAQs and have the same correct account set up in your phone. All I can suggest is contacting poweramp.maxmpz@gmail.com again. Andre Link to comment Share on other sites More sharing options...
Merk35 Posted November 14, 2017 Author Share Posted November 14, 2017 Hi, thanks for replying. I already had the code as I kept original purchase email. I contacted that email address and they didn't really help. I guess I could try again but it felt like they gave up answering after they realised it wasn't a straight forward problem. Link to comment Share on other sites More sharing options...
andrewilley Posted November 15, 2017 Share Posted November 15, 2017 Please do try the email again, it's not possible to deal with specific user-account related queries in open forums. Andre Link to comment Share on other sites More sharing options...
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