zeeh1975 Posted January 16, 2018 Share Posted January 16, 2018 The screen in the attachment has been shown 4 or 5 times since I've changed my phone (never shown on my previous phone), always in the same scenario, want to hear music but no internet connection available, result: no music, I never have internet available when hearing music through my phone. What's the point of having a mp3 player if requieres Internet to work? But doesn't end there, having internet and clicking already purchased doesn't solve the problem, the only solution is to clear data, and run activator again. It is worth clarifying that this is quite annoying, especially because it happens to me when I want to listen to music and not at another time. Link to comment Share on other sites More sharing options...
andrewilley Posted January 16, 2018 Share Posted January 16, 2018 The rules for re-activation online are listed in http://support.powerampapp.com/knowledgebase/articles/323557-is-internet-connection-required . However there do seem to be a number of devices which are for some reason unable to correctly store the licence status in a manner that survives a simple power off/on reboot, and thus Google requests a re-authentication - which can be maddening if it happens when you switch your device off for takeoff before a long flight. Please use the Get Support > (menu) > Contact feature to report the problem, quoting your exact device details (device, ROM, etc) and how often if occurs (mention that you have already read the FAQ and none of those conditions apply to you). Andre Link to comment Share on other sites More sharing options...
glenn Posted February 8, 2018 Share Posted February 8, 2018 I have the same issue with both my devices and it is maddening. What should I do? The contact feature just results in the same old autoresponse with the sameold useless advice. Link to comment Share on other sites More sharing options...
andrewilley Posted February 8, 2018 Share Posted February 8, 2018 Report the problem again, to poweramp.maxmpz@gmail.com, saying that you have already read the FAQ and the standard emailed advice and it is still not working. Neither of the posters in this thread provided any diagnostic info here (such as device model, ROM versions, Google Play or website purchase, etc) so please make sure you supply all that info in your email. Andre Link to comment Share on other sites More sharing options...
zeeh1975 Posted February 8, 2018 Author Share Posted February 8, 2018 Here is my device info: Device model: Samsung Galaxy S7 (SM-G930F) ROM version: Android 7.0 Baseband version: G930FXXU2DRA9 Kernel Version: 3.18.14-12365438 Site of purchase: Google Play If you need any other info please let me know. Link to comment Share on other sites More sharing options...
andrewilley Posted February 8, 2018 Share Posted February 8, 2018 Thanks for the info, but please could you directly email that as requested above (with your purchase details) as there's nothing that can be done about individual user accounts in a public help forum for privacy reasons. Andre Link to comment Share on other sites More sharing options...
office@synthesis.at Posted March 15, 2018 Share Posted March 15, 2018 I have a similar issue with my phone/Poweramp: Since I have a new phone (Samsung Galaxy S8), Poweramp now and then stops saying that the license cannot be veryfied (unfortunately I do not have the exact error message). The place where this happens is my yoga studio where I do not have internet access which explains that the license cannot be verified. As soon as I have internet access Poweramp continues to work and this happens only every few occasions. This sucks a lot because I have to do the rerst of my yoga lesson without music and I cannot see why further verifications are necessary Link to comment Share on other sites More sharing options...
andrewilley Posted March 15, 2018 Share Posted March 15, 2018 The rules for re-activation online are listed in http://support.powerampapp.com/knowledgebase/articles/323557-is-internet-connection-required . If that does not help in your case, please email to report the problem to poweramp.maxmpz@gmail.com, giving your device and full purchase details. Thanks. Andre Link to comment Share on other sites More sharing options...
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