Yxmordare Posted March 10, 2017 Share Posted March 10, 2017 So I sent an email to support and got an automated message telling me to do everything I already did. It's the "ERROR_CONTACTING_SERVER" error. The phone is connected almost 20 hours per day, when the app is opened offline, I get this error. As said, I already did everything on the support page regarding this error. Android 6.0, everything updated. Link to comment Share on other sites More sharing options...
andrewilley Posted March 11, 2017 Share Posted March 11, 2017 You need to email again I'm afraid, saying that you have already tried everything in the FAQs and giving your full hardware & ROM details. The correct address is Poweramp.maxmpz@gmail.com. Andre Link to comment Share on other sites More sharing options...
Yxmordare Posted March 11, 2017 Author Share Posted March 11, 2017 Well they can't read? I said in the email that I tried everything in the FAQs. (email address was correct) Also they need more info other than model and Android version? I said the ROM wasn't modified. This is obviously a DRM issue. There's a lot of other users having related problems. EDIT: Sent an email with the ROM info screenshots attached. Got the same automated message. Will they ever read? Link to comment Share on other sites More sharing options...
andrewilley Posted March 11, 2017 Share Posted March 11, 2017 One thought (a bit of a stab in the dark I'm afraid) but you aren't trying to run the app from the SD Card are you, as that doesn't usually work very well? Is this a Google Play purchase or a website one? And you said a stock ROM, not rooted? Andre Link to comment Share on other sites More sharing options...
Yxmordare Posted March 11, 2017 Author Share Posted March 11, 2017 No, app is installed on the internal storage. Google Play purchase. It's a Moto G 3rd Gen, stock, not rooted. It was recently updated to Android 6.0 (this issue was happening before the update too) Link to comment Share on other sites More sharing options...
Yxmordare Posted March 17, 2017 Author Share Posted March 17, 2017 I did a factory reset yesterday and the problem is still happening. Should I just assume they took my money and this won't ever be fixed? Never got an answer other than the automated message from the email I've sent. Link to comment Share on other sites More sharing options...
andrewilley Posted March 18, 2017 Share Posted March 18, 2017 Have you re-sent a followup email asking why you have not received a reply yet? It can often take several days to a week for a response I'm afraid (I don't have access to that email account, or the licensing system, so sadly I can't expedite it for you) Andre Link to comment Share on other sites More sharing options...
Yxmordare Posted March 23, 2017 Author Share Posted March 23, 2017 Yeah, I tried a third time, without the error message on the body of the email. This time I haven't received the automated message and finally got a reply from someone. Apparently they can't read. They asked me to uninstall the Google Play version (and unlocker) and install the latest build from the site. Then I asked which version, stable or v3 alpha. The reply was a Copy/Paste from the support page about the ERROR_CONTACTING_SERVER message. I told them 3 times that I've already done everything on this page... EDIT: Ok, this must be a joke. A very bad one. Now after another reply, he simply linked me this page http://support.powerampapp.com/knowledgebase/articles/323557-is-internet-connection-required Link to comment Share on other sites More sharing options...
andrewilley Posted March 23, 2017 Share Posted March 23, 2017 Sorry about this, please try again with a short email saying that you have tried everything in the FAQs etc and re-quoting the same material isn't helping. As your device is running an unrooted stock ROM, this really shouldn't be happening. Perhaps Alex might be able to issue you with a non-Google (i.e .website purchase) activation code instead? Andre Link to comment Share on other sites More sharing options...
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