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Preview window case functionality

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I am on alpha -build -703-play- (full version) build. I am using a factory unlocked blackberry priv. Model STV 100-1. Running Android marshmallow 6.0.1. Build number AAH505. 

I have a preview window case and pausing or changing track functionality is broken. Touching these buttons does nothing. The previous version would work for a song or two then buttons would be greyed out. I have included a screenshot of what I am referencing. I can't run a log cat because this device is not rooted.


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