Glenn Clarke

Ok I got my email changed to a Gmail account, and it worked. It seems like Poweramp does not recognize some phones versions of the Email app or the settings used to link an email to it. But for sure, the Gmail address linked to your phone works. I hope this will help anyone else that comes looking for answers.

I sent through the app support. But i just sent one today via that email address. Support really is terrible for this app.

I see this is an old topic, but I am having this same problem. I have a Hotmail email account that I registered on my Sony Xperia Z5 phone under the Email app and it worked at first, and then the android got an update and now Poweramp does not recognise my email. I sent in numerous support requests and no one has replied to me so far. I asked that they even change my account email to my Gmail account because Poweramp can see Gmail easily apparently. The reason I didn't get it from the playstore is because I do not live in one of those lucky countries who have access to tons of apps. I really would love some help for this app I paid for....