It’s been long issue with this company . I normally stick with pioneer , Sony or name brand I know well. But this company insane audio they make for jeeps I really liked . First unit had Bluetooth issue then over 6 months they sent me three radios that sound didn’t work and there’s no room for error on my end it’s all plug in play . They finally rebranded made whole new units after 7 months I finally got this new one . Paid $1200 for its android automotive . This one finally worked but now I’m having this issue driving me nuts with that company . Thanks for the help I will contact them .