[Transfer license between phones not an option, can't use paid software]

I just got a different music app. It doesn't have the professional feel of Poweramp or all the features, but it has everything I've been using lately and dare I say better sound quality, and best of all, it's free. Thanks for your help, guys. I'm sorry it didn't work out.

[Transfer license between phones not an option, can't use paid software]

I tried, but he's still not responding...😿

[Transfer license between phones not an option, can't use paid software]

That's probably true, but the guy stopped responding to me and it's easier just to spend another six bucks.

[Transfer license between phones not an option, can't use paid software]

On 11/29/2021 at 6:04 PM, andrewilley said:

Try again, explaining that your issue is not covered by the standard response. Refer a link to to this thread if you need to.

Andre

I've done all I can do, and my disability came in today, so if I can get a data plan on this phone, I can safely buy another license. He wins this one, but I gotta pick my battles anymore.

[Transfer license between phones not an option, can't use paid software]

On 11/28/2021 at 4:47 PM, andrewilley said:

Sorry for your current situation, I hope things might improve for you soon.

As this was a website purchase, the email address I gave you should be able to resolve your issue for you. Ideally it's best to be able to send the email from the original account so they know it's actually you, but I'm sure they can confirm that some other way as the old account is no longer accessible.

Andre

Apparently they can't cause he just keeps copy/pasting how to restore a purchase from the FAQ's as if I'm speaking to a bot scanning for keywords rather than a human reading about my issue.

[Transfer license between phones not an option, can't use paid software]

Thanks, Andewiley. I'll send him an Email. Sorry my presence is spotty. I'm homeless, so I'm at the mercy of where there's wifi and a charge for my phone...

 

As far as my old one, it was in my pocket when I fell in a lake, so it's a miracle that it even worked well enough to get the stuff I needed out of it.

 

 

EDIT: I purchased it from the website in 2017 and I do have the account associated with it on this phone, so all I need is the purchase code that's in the Email account that no longer exists...

[Transfer license between phones not an option, can't use paid software]

Yeah, that's not gonna work cause I'm locked out of the app until it's licensed

[Transfer license between phones not an option, can't use paid software]

Oh, wait. I saw your other part of the post. No, I didn't look in the app for contact info for the same reason I don't look in the freezer for my car keys. That's not where any sane person puts it, but I'll check it out.

 

[Transfer license between phones not an option, can't use paid software]

It was, and they will, as soon as someone tells me who they are and how to contact them. There's no contact info on the website, at least not that I was able to find.

[Transfer license between phones not an option, can't use paid software]

Two Bugs: I can't activate my license because I no longer have the Email address I used to pay for it, and can't get into get the activation code. Ordinarily, this shouldn't be a problem as I should be able to transfer my license over from my phone where it's still active, but this feature is curiously missing, as is any contact information for the company whatsoever.

 

Edit: The Email address I paid for my license with is just2win@excite.com, but it's okay to share it because no excite Email addresses work anymore, but sending the code to the address I've signed up with here will work too.