Miguel Posted October 12, 2016 Share Posted October 12, 2016 Hi all, Have been trying for the last two weeks to restore purchase on 2 newly bought Samsung devices. A galaxy J7 2016 And a galaxy Tab A 2016 Have followed the instructions to the letter more than a dozen times on both devices. Have red and reread the FAQ Have checked all small details. But I keep getting the same error message which I have. Attached here. There is no doubt I have the right account registered for. I am receiving mails to that same account that was used for the purchase through the website. I have the confirmation email with all the information. I have been using Poweramp and am still using it on my old Samsung tab 4 with no problems since December 2015. Link to comment Share on other sites More sharing options...
andrewilley Posted October 12, 2016 Share Posted October 12, 2016 Sounds like you have checked all the obvious things, and your email address is correctly set up as a Google email account on your device (which is where people sometimes go wrong). And you've read http://support.powerampapp.com/knowledgebase/articles/357027-no-such-account-is-registered-on-this-device and http://support.powerampapp.com/knowledgebase/articles/324284-restore-Poweramp-purchase ? Your device is in Flight Mode, which would normally be a problem, but it looks like you've got a wi-fi internet connection anyway, which should do too. If so, please could you email Poweramp.maxmpz@gmail.com with your full registration details so this can be checked for you. Andre Link to comment Share on other sites More sharing options...
Fischkop Posted October 17, 2016 Share Posted October 17, 2016 It looks like i have got the exact same problem with my s6 edge. The email account is registered, i do only have this one account of this particular email-host. And i am able to check my mail via my phone so it seems to be the right one. Spend almost 2 hours at the FAQ then searched the forum and found this. Link to comment Share on other sites More sharing options...
andrewilley Posted October 17, 2016 Share Posted October 17, 2016 You don't mention what error message you are seeing, but if you've followed the instructions in http://support.powerampapp.com/knowledgebase/articles/323889-restore-purchase-from-website-build-550 and http://support.powerampapp.com/knowledgebase/articles/357027-no-such-account-is-registered-on-this-device then please could you email your details to Poweramp.maxmpz@gmail.com as mentioned above. Thanks. Andre Link to comment Share on other sites More sharing options...
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