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can not restore website purchase

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recently i changed the device (again) and now i cant use Poweramp. everything is like before: same email, same unlocker and same Poweramp version. i tried to uninstall, reinstall, use xxxx@googlemail.com instead of xxxx@gmail.com, cleaning cache: without success.
i could verify the purchase with an order-id but the already deleted the email that contains the id and since there is no way to contact the support i dont know what to do. i will not pay again for a software that i already bought!

p.s. sry for bad english, its my third language ^^

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