jlyydy Posted March 9 Share Posted March 9 (edited) @maxmp Hello, I am a user from China. I paid for the APP on the official website, but I haven't received the email yet. My email address and order number have been sent to you via email：Poweramp.maxmpz@gmail.com. I look forward to your reply and help. Edited March 9 by andrewilley Moved from a Milk Visualisation Preset discussion thread Link to comment Share on other sites More sharing options...
andrewilley Posted March 9 Share Posted March 9 It's not possible to address specific personal account questions in these public forums. You have done the right thing in contacting the Support email, they should be able to help you. Please allow up to a couple of working days for response. I assume you have checked that the emails(s) haven't gone into your junk/spam locations? Andre Link to comment Share on other sites More sharing options...
Fitzian Posted March 9 Share Posted March 9 7 hours ago, jlyydy said: @maxmp Hello, I am a user from China. I paid for the APP on the official website, but I haven't received the email yet. My email address and order number have been sent to you via email：Poweramp.maxmpz@gmail.com. I look forward to your reply and help. Isn't order ID/number and email address all that's needed to validate? At least in 2018, for me, the order ID came in the initial invoice's subject line. Link to comment Share on other sites More sharing options...
andrewilley Posted March 9 Share Posted March 9 @Fitzian OP says they have not received any confirmation email to their registered address. As sending it out is automated, I suspect problems with the delivery address (maybe even a typo). Andre Link to comment Share on other sites More sharing options...
Fitzian Posted March 9 Share Posted March 9 27 minutes ago, andrewilley said: @Fitzian OP says they have not received any confirmation email to their registered address. As sending it out is automated, I suspect problems with the delivery address (maybe even a typo). Andre They stated in post that they sent an order number. What other order number would there be? Invoice- and Confirmation and Poweramp Activation are two separate emails, but contain the same ID. Alas, I'm not support. Link to comment Share on other sites More sharing options...
maxmp Posted March 12 Share Posted March 12 @jlyydy thanks for the purchase. If you have order id and email, it's enough to activate the Poweramp (via Settings / Already purchased / Website), even if your confirmation email is "lost" (probably it's in the spam folder). The confirmation email comes from PayPro Global. Link to comment Share on other sites More sharing options...
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