AlvaroClose Posted December 15, 2020 Share Posted December 15, 2020 I've lost the email with the order id I received when I bought it. How can I recover the purchase order id? Quote Link to comment Share on other sites More sharing options...
andrewilley Posted December 15, 2020 Share Posted December 15, 2020 Email poweramp.maxmpz (at) gmail.com , or use the Get Support feature in the app. You can ask them to change the registered email address for your licence, or just enter the old email anyway. Andre Quote Link to comment Share on other sites More sharing options...
imx Posted May 21, 2021 Share Posted May 21, 2021 @andrewilley I have this same problem. I purchased Poweramp from the website a year ago and I have just reset my phone to factory settings. I still operate the same email address, with which I purchased the app. But now I need my Order ID, I can't find it in my email records. I have sent around ten emails to Poweramp.maxmpz (at) gmail.com, but I am not getting a response. Their support is very poor. Is there any other way I can get support for my issue? Quote Link to comment Share on other sites More sharing options...
andrewilley Posted May 21, 2021 Share Posted May 21, 2021 That is the correct (and only) email address, you should hear back within a few days normally. For data privacy reasons this sort of thing can't be dealt with in open forums. I assume you've checked spam folders etc? Andre Quote Link to comment Share on other sites More sharing options...
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