Track info showing up as questions marks

[Wini71]

I bought a Hiby R6 (running Android 8.1) and installed Poweramp on there. Most of my songs displayed the right track information (edited on MusicBee) but I have some songs that show up as ??? for the artist and song title.

Just wondering what is the issue here? All the songs showed up fine on MusicBee

[andrewilley]

I'm guessing there is something wrong with the reading or character-set encoding of the tags. Have you tried re-saving the files using a PC tag editor such as TagScanner or MP3Tag? Also try a Full Rescan in Poweramp.

I've not seen PA show "???" before though, it normally shows a blank space in the Info/Tags screen, and within lists it shows the filename as the track title and displays Unknown Album / Unknown Artist.

Could you upload a sample of a file which causes this?  

Andre

[Wini71]

Have tried to do this with TagScanner but still the same issue, also tried full rescan as well.

The songs with the ??? issue are Chinese songs but only a subset of them have this issue as the rest of my Chinese songs are all displayed correctly.

Have posted a dropbox link below on a file with this issue

https://www.dropbox.com/s/j0ibz6stjqvzkt0/丁当 - 当我的好朋友.mp3?dl=0

[andrewilley]

Yes, the tag encoding (listed as UTF-16) seems incorrect in some way, which prevents even the embedded cover image from loading. Making a minor edit and re-writing with MP3tag resolves it, although TagScanner does not:

I tried forcing Tag Encoding in PA to Chinese Traditional (Big5), Chinese Simplified (GB2312), and Chinese Simplified (GBK) but none made a difference - presumably as the file says that it is Unicode, so the fall-back option does not kick in.

Andre

[Wini71]

ahh okay thank you, so I guess try fix it with MP3Tag instead of TagScanner?