G_Music Posted July 7, 2020 Share Posted July 7, 2020 I've used Poweramp on my last 3 phones (all Samsung phones) with hardly any issues. This time, when I switched to a new phone (Samsung Note 9, from a Note 4) I downloaded Poweramp but now I'm facing several serious issues that are making using the app a nightmare: 1 - When I removed an SD memory card (I decided my phone's storage size was enough) I moved all my music onto my phone (instead of being on the SD card). Now Poweramp has found duplicates of every single song on my phone (literally thousands) and I have no way of bulk deleting the duplicates. The app knows the SD card has been removed, but it doesn't delete the duplicate songs. So I have to do it one by one. Over a year later, I'm still doing it because there are so many and it's so time consuming... 2 - I updated the app today and now it refuses to delete any of the duplicated files that it thinks are on the SD card which has been removed. These files don't play, but when I try to delete them I just get a message saying "Failed" and they remain in the list. So now I've got thousands of duplicates I can't even get rid of a bit at a time. If I want to listen to an album that is 50% duplicates I have to make a playlist of the album with only the songs that work. Are you kidding me???!!! 3 - When I imported my playlists (yes, I followed the correct method of doing this. It's very simple and I've done it before when changing to a new phone), the playlist titles appeared but they were all empty. So I had around 45 playlists with no songs in them and had to rebuild them from scratch. 4 - I tried to back up my playlists today. I selected the target folder (called "Playlists") and got a message saying they had been backed up, but when I checked the folder, several were missing and the ones in the folder were backed up several months ago, not today. So where did today's back ups go? I had to make a new folder in my phone (called it "Poweramp Playlists") and select that as the target folder then back them up again. Does this mean I have to make a new folder each time I try to back up my playlists? I've never had a single issue with any other app or any other function of my phone, so as far as I'm concerned this is an isolated issue(s) with Poweramp. What are you doing to fix this? Do I have any choice other than deleting the app and reinstalling it? I'm scared to do that as I have over 45 playlists that will take me at least a month to rebuild song-by-song if it doesn't import them properly again and I don't want to waste any more of my time. What can be done about these issues? I've paid for a product and it isn't working as advertised. My phone is updated to the latest version of Android (version 10. Updated today) Quote Link to comment Share on other sites More sharing options...
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