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Noetsi

Failed to Play File Error

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LG G7.  Android 9. Beginning this week, coincident with upgrade to Android 9, when I press play, most of the time I get the error message "Failed to Play File!" but the file nonetheless plays.  I've also noticed that on the screen when the track plays, the minutes and seconds elapsed stays at 0:00, the waveform doesn't progress, and I can't speed up or reverse the track by touching the waveform.  Any ideas?

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1 hour ago, Noetsi said:

LG G7.  Android 9. Beginning this week, coincident with upgrade to Android 9, when I press play, most of the time I get the error message "Failed to Play File!" but the file nonetheless plays.  I've also noticed that on the screen when the track plays, the minutes and seconds elapsed stays at 0:00, the waveform doesn't progress, and I can't speed up or reverse the track by touching the waveform.  Any ideas?

- Settings > Library > Full Rescan

- Settings > Audio > Output > Restore Defaults

- if that doesn't help : uninstall , remove Poweramp directory and reinstall

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If none of the above helps, also have a quick look in Settings > Library > Music Folders and check that only you desired music locations are ticked. If your music is on an external SD Card, try moving some to internal memory as a test.

Andre

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Some people have reported some strange file access issues on 830 on certain devices. Might be worth downloads build 828 or 829 and see if you have the same issues with that?

Andre

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Never mind.  Figured it out.  Seems to have fixed it completely.

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3 hours ago, Noetsi said:

Never mind.  Figured it out.  Seems to have fixed it completely.

What fixed it? In case anyone else has the same issue.

Andre

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I just want to add to this and say I also had this issue.  Restarting the phone temporarily seems to fix the issue, but it always comes back.  I've reverted back to 829 and that seems to have permanently fixed the issue.

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On 6/11/2019 at 5:28 PM, andrewilley said:

What fixed it? In case anyone else has the same issue.

Andre

I took your advice and installed 829, which worked fine until a bit ago.  The error message I get now is that the app keeps stopping. I can't open the app.  It seems to me that Android 9 is really playing havoc with the app on certain devices.  I hope it can be fixed.

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9 hours ago, Noetsi said:

It seems to me that Android 9 is really playing havoc with the app on certain devices.  I hope it can be fixed.

Every time a new Android version is released it seems to break something. Google seem far more interested in tweaking and changing, and even depreciating and replacing stuff, than in backward compatibility. Have you tried build 830 from the website here (not as a Google Play download)?

Andre

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@Noetsi please send crash report if Poweramp suggests to do so. Poweramp has no issues with Pie in general, and there are reports of Poweramp working fine with LG G8. Still, something with G7 may be broken - waiting for my G7 to update to it.

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10 hours ago, maxmp said:

@Noetsi please send crash report if Poweramp suggests to do so. Poweramp has no issues with Pie in general, and there are reports of Poweramp working fine with LG G8. Still, something with G7 may be broken - waiting for my G7 to update to it.

I can't open 829 that I downloaded from this site, so it would seem that I can't send error reports.  I will try downloading 830 from this site.  I note that both times my 829 crashed and prevented me from getting back in, I was trying to access or discontinuing access to Android Auto.

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So far, 830 downloaded directly from this site is working fine.  LG G7.  Android 9.  Will keep you posted.

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830 downloaded directly from this site is still working fine.

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I get this same problem. Pixel 3a. I've tried the 830 from the site, but for me it made no difference.

I randomly get the failed to play message and occasionally the app seems to lose the whole music library. If I keep rescanning, it will eventually find the files again. Music is stored in default folder location.

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Got the same problem. Music plays while timer and waveform are stuck. And I also sometimes lose my music library, even while listening to music... 

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I'm on oneplus 3t with android 9

And I have this bug quite often. 

When I use the next track button it skips files with the error message "file not found", when I directly start the skipped file in the file list, it will be played, but I can't roll forward. 

Completely Restarting the app does sometimes help, but it is getting really annoying. 

I use the latest playstore version at the moment, but I'll try the version here today. 

If you need more infos, just ask. 

I really want this bug gone. 

 

/edit:

I installed the website-version but it seems to have saved the settings of the old version, how do I do a clean deinstall? 

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1 hour ago, Malokir said:

I installed the website-version but it seems to have saved the settings of the old version, how do I do a clean deinstall? 

You could just clear app data if you want.

Could you also check Settings > About to ensure that it shows Purchase Verified and Stored, rather than any remnant of trial status?

Andre

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