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Lost access to Poweramp


Bracket
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And now Poweramp simply does not start anymore. Other than by saying Failed to verify license. When I was offline, as I am almost allways. So, went online. Tapped on Details: APM response - Bad orderid null.

Next tapped on Google Play - Restore Purchase. Now it seems I have to tap on pay in the hope I will not be charged (if I have bought through Google, which I really cannot remember 2,5 years and dozens of purchases later. What should I do? I tried Other Purchasing Methods - Restore Purchase. That leads to the advice to download the non-Play version of Poweramp. I did that, but it lead to a conflict and the advice to uninstall it. Grrrrr!! And I only want access to something I have already payed for.

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The website download should unlock fine with the Play Store licence key app. Try uninstalling completely and then re-install (you will need to have a network connection at the time, and ideally for the next 24 hours or so, see http://support.powerampapp.com/knowledgebase/articles/323557-is-internet-connection-required ). Don't forget to backup settings and playlists first.

Andre

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6 hours ago, Bracket said:

You mean I must use https://Poweramp-music-player.en.uptodown.com/android and download the app again?

No idea what that is, I suggested downloading from the Poweramp website (see top of page, or from the first post in the current beta thread,  https://forum.powerampapp.com/topic/15447-poweramp-build-809/).

Andre

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Meanwhile I have downloaded from the Poweramp website. For some reason it is a time limited trial. v3 build 809-play. Took me hours to scan the files. Lost playlists and settings. But maybe the problem is solved.
In order to restore my purchase I open settings. Tapping on Already Purchased? I can choose Google Play, but I did not find Poweramp among the two apps I bought there (I am iOS user and I only have Android because of the DAP (Pioneer XDP-100R)). So I choose Other Purchasing Methodes - Restore Purchase. Which leads to the same advice as yesterday to install a non-play version of Poweramp etc. What is that and where can I find it?

 

 

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As explained above, it tried to restore through GP because I assumed that is where I bought it, years ago. I only found out later that I did not.

Your suggestion about tapping Already Purchased from uni app (I don't know what that is, but I did it in the app I had been using on my DAP) only lead to the advice to download from te site. It could not enter email or ask for an ID. So I downloaded but ended up with a trial version that does the same: already purchased? download from the site!. It is the vicious circle I mentioned. I have no record of how I bought 2,5 years ago. Where can I ask for the order ID and restore of purchase?

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Meanwhile I have bought Poweramp again. It is now rescanning all my files. After this I am going to try to restore my playlists for a backup.

This has already cost me hours and hours. And all because of an as yet inexplicable breakdown of service by Poweramp.

 

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