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Bracket

Lost access to Poweramp

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And now Poweramp simply does not start anymore. Other than by saying Failed to verify license. When I was offline, as I am almost allways. So, went online. Tapped on Details: APM response - Bad orderid null.

Next tapped on Google Play - Restore Purchase. Now it seems I have to tap on pay in the hope I will not be charged (if I have bought through Google, which I really cannot remember 2,5 years and dozens of purchases later. What should I do? I tried Other Purchasing Methods - Restore Purchase. That leads to the advice to download the non-Play version of Poweramp. I did that, but it lead to a conflict and the advice to uninstall it. Grrrrr!! And I only want access to something I have already payed for.

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11 minutes ago, Bracket said:

What should I do?

Do you have access to the Poweramp Unlocker download?

[Link] Unlocker

Also, make sure your Play Store app is updated.

Tap:

3 lines in top left corner > Settings > About- Play Store Version

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The full version unlocker is what I downloaded on my DAP. That caused the conflict.

The license has been checked many times before. Nothing has changed.

The Play store version is 12.3.19

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The website download should unlock fine with the Play Store licence key app. Try uninstalling completely and then re-install (you will need to have a network connection at the time, and ideally for the next 24 hours or so, see http://support.powerampapp.com/knowledgebase/articles/323557-is-internet-connection-required ). Don't forget to backup settings and playlists first.

Andre

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6 hours ago, Bracket said:

You mean I must use https://Poweramp-music-player.en.uptodown.com/android and download the app again?

No idea what that is, I suggested downloading from the Poweramp website (see top of page, or from the first post in the current beta thread,  https://forum.powerampapp.com/topic/15447-poweramp-build-809/).

Andre

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Meanwhile I have downloaded from the Poweramp website. For some reason it is a time limited trial. v3 build 809-play. Took me hours to scan the files. Lost playlists and settings. But maybe the problem is solved.
In order to restore my purchase I open settings. Tapping on Already Purchased? I can choose Google Play, but I did not find Poweramp among the two apps I bought there (I am iOS user and I only have Android because of the DAP (Pioneer XDP-100R)). So I choose Other Purchasing Methodes - Restore Purchase. Which leads to the same advice as yesterday to install a non-play version of Poweramp etc. What is that and where can I find it?

 

 

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@Bracket, one more time:

If you sure in this you must send report to Google Play Store support, we can't help in this case. Or you can try buy again - if you did it Google return your money for second purchase.

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@Bracket, than why are you trying to activate it from GP? Yuo must do it from uni app (from this site) by clicking "already purchased?" and enter e-mail and Order ID. If you forget Order ID just send report via player's button "get support" and ask an order id for you account for wich you bought.

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As explained above, it tried to restore through GP because I assumed that is where I bought it, years ago. I only found out later that I did not.

Your suggestion about tapping Already Purchased from uni app (I don't know what that is, but I did it in the app I had been using on my DAP) only lead to the advice to download from te site. It could not enter email or ask for an ID. So I downloaded but ended up with a trial version that does the same: already purchased? download from the site!. It is the vicious circle I mentioned. I have no record of how I bought 2,5 years ago. Where can I ask for the order ID and restore of purchase?

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Meanwhile I have bought Poweramp again. It is now rescanning all my files. After this I am going to try to restore my playlists for a backup.

This has already cost me hours and hours. And all because of an as yet inexplicable breakdown of service by Poweramp.

 

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