skos Posted October 13, 2018 Share Posted October 13, 2018 I have been using the premium version for about a year. The App suddenly crashed. The app would launch but nothing would happen. You couldn't play a song and you couldn't do anything. It sent the bug report. I had to re install the app. Now it's like it’s brand new and there's no playlists showing. I had a year of making playlists and now they are gone. How do you restore playlist? Link to comment Share on other sites More sharing options...
andrewilley Posted October 13, 2018 Share Posted October 13, 2018 Unless you backed up your playlists before you uninstalled and reinstalled, there is unfortunately no way to recover playlists as they are stored as internal database entries. Andre Link to comment Share on other sites More sharing options...
skos Posted October 13, 2018 Author Share Posted October 13, 2018 I monthly back up my phone to my computer. What are the steps to restore Link to comment Share on other sites More sharing options...
flyingdutchman Posted October 14, 2018 Share Posted October 14, 2018 Difficult to provide help. How did you back up? Did you use a software package? What exactly do you back up?. Please provide some more dtails Link to comment Share on other sites More sharing options...
skos Posted October 14, 2018 Author Share Posted October 14, 2018 just a backup to my PC. All I am looking for is what the backup file is call and where it is located? Does PA create a backup file? If so where is the location? Link to comment Share on other sites More sharing options...
skos Posted October 14, 2018 Author Share Posted October 14, 2018 Also what is the file name? Link to comment Share on other sites More sharing options...
flyingdutchman Posted October 14, 2018 Share Posted October 14, 2018 @skos I have no idea where your backup is written or what it is called as you have not stated how (ie with what ) you created your backup. The simplest way is to outline the steps you take eg: step 1: connect phone to pc over usb step 2: ??? otherwise no one will be able to help Link to comment Share on other sites More sharing options...
andrewilley Posted October 14, 2018 Share Posted October 14, 2018 Do you use Helium backup, or something similar. when backing up your phone to your PC? If so, that should be able to restore the old app data for you. How a backup and restore process works is up to how you set it up though. Andre Link to comment Share on other sites More sharing options...
skos Posted October 14, 2018 Author Share Posted October 14, 2018 I use Samsung SmartSwitch. Does it really matter what back up I use? My question is, What are the steps to restore your Playlist? Rescan does not find it on the phone App. Does PA have a file for the playlist? Link to comment Share on other sites More sharing options...
skos Posted October 14, 2018 Author Share Posted October 14, 2018 Does anyone know if PA has a file like .m3u8 that it uses for the playlists? I did a search on my computer for .m3u8 however it did not find any. If I wanted to import the playlist file from my computer(backup) what would that file be called or the ext? Link to comment Share on other sites More sharing options...
skos Posted October 14, 2018 Author Share Posted October 14, 2018 Here is another issues I found. Before the App crashed, I has 17,000+ songs that appeared in "all songs. Now it only shows 6621. Where did the other 10,000+ songs go? It seems like the scanning option is not working. This is so frustrating, the more I search the web, the more I see a lot of posts of users losing playlists. This seems very common, is it? Did PA ever address this? What is the fix? Link to comment Share on other sites More sharing options...
skos Posted October 14, 2018 Author Share Posted October 14, 2018 So I figured it out myself. Uninstall it from the "Play Store" Launch "Poweramp Full Version Unlocker" - It tells me that I already paid for it and to install Poweramp Music Player (Trial). Reinstalled Poweramp Music Player (Trial) Now everything is back to normal. All 17,000+ song back and all the playlist. Link to comment Share on other sites More sharing options...
andrewilley Posted October 14, 2018 Share Posted October 14, 2018 5 hours ago, skos said: This is so frustrating, the more I search the web, the more I see a lot of posts of users losing playlists. This seems very common, is it? Did PA ever address this? What is the fix? The 'fix' is to backup any internal (database stored) playlists to physical M3U8 files every so often, via Settings > Library > Export Poweramp Playlists. Otherwise any playlists that are internal to the app rather than file-based will always be subject to problems if the app crashes or loses its connection to the song files. Andre Link to comment Share on other sites More sharing options...
flyingdutchman Posted October 15, 2018 Share Posted October 15, 2018 On 10/13/2018 at 7:48 PM, skos said: I monthly back up my phone to my computer. What are the steps to restore to answer your original question now that we know you use Samsung Smartswitch: https://www.androidcentral.com/how-use-samsung-smart-switch#restore Link to comment Share on other sites More sharing options...
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