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ApplesN

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About ApplesN

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  1. ApplesN

    Restore Website Purchase

    Ok, I will. And Andrewilley: Thanks !!
  2. ApplesN

    Restore Website Purchase

    They did not ask me any screen shot, they just told me what is on their guidelines on the site. And at the end they did not respond me any more.
  3. ApplesN

    Restore Website Purchase

    Already done BEFORE posting my problem here with no result.
  4. ApplesN

    Restore Website Purchase

    Yes, I have. It is a most updated Android 9.0 device. It needs a Google UserId.
  5. ApplesN

    Restore Website Purchase

    I didn't have a Google Play Store version and yes, I installed a build 820 from the downloads tab at the top of the page.
  6. ApplesN

    Restore Website Purchase

    It seems the post could make a bit of confusion in the order of pics ... please follow the numeration 3-2-1 in the process. Thanks.
  7. ApplesN

    Restore Website Purchase

    Poweramp 3 pic: you can see the message when I open PA. If you tap in "Già acquistato ?" (already purchased?) you get the choose (Pic 2) between Google Play purchase and "Other methods". Choose the second one and you get: (Pic 1) Download and install PA from web site (already done) if you want to restore outside Play Store purchases. Then you get: "Close". That's it ! It is a loop. Thanks for your help !! (Let me know if you need some more translation from italian Poweramp messages).
  8. ApplesN

    Restore Website Purchase

    Ok, no answer by andrewilley (but it was a simple one: "WHERE enter my email address and my Order ID ?)... and flyingdutchman posts the same answer I had many and many times from Support: the general method to restore. Ok, so anyone can help me. Thanks anyway ...
  9. ApplesN

    Restore Website Purchase

    I am wrong: I purchased my license with the same Google account I have on my android device. Actually I have to " Just enter your email address ..." WHERE ? On my device I can't.
  10. ApplesN

    Restore Website Purchase

    Ok, I have another email address on my android device (a Google email): is that the problem ?
  11. ApplesN

    Restore Website Purchase

    No, I can't because I don't know WHERE apply my Id/pw on my android device. When I get "Already Purchased? I am as in my post of Wednesday at 12:17 PM: ... "=> Website and type in that Google (or Email account) and Order ID (as specified in purchase confirmation email from PayPro Global)." Where in the website ? That is my issue and where I can't move from." Thanks
  12. ApplesN

    Restore Website Purchase

    Yes, I did. So now I have the Poweramp v3 trial version
  13. ApplesN

    Restore Website Purchase

    Ok, thanks, but nn my android cellphone I have 2 options: - Google Play purchase (not my situation) - Other way of purchase: =====> I get a pop up with message "Download and install Poweramp from website for outside GooglePlay purchases. So I am in a loop and I don't know how to proceed. Thanks
  14. (Maybe I am wrong posting my issue here, if I do please let me know, thanks.) [Moved to new topic --- Admin] I have a problem with the new version of Poweramp: I can't restore my purchase. After two weeks and dozens of emails with the support, now I am here to try to fix it. I bought my license (V2) via web, not on Google Play and when, with the new v3, I got the message "Your trial period is expired" I tried to follow the support way to restore it. Bur (of course there is a "but") I can't because I can't understand WHERE I have to insert my Google Id and Order Id: " in Poweramp Settings use Already Purchased? => Website and type in that Google (or Email account) and Order ID (as specified in purchase confirmation email from PayPro Global)." Where in the website ? That is my issue and where I can't move from. Thanks for your help.
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