I had the same problem of the "Two many failed files......." and tried different options. Even if I went into setup, the app would close out. Sometimes it would play, then again it would generate the error again. So I called Verizon's Tech Support. The fix that worked for me was to reset the phone to factory defaults. All this started to happen after I received the latest Verizon update. So, hopefully this helps someone in fixing the issue.