Ben R

Considering I contacted Google months ago and they never replied, proof of purchase wouldn't help in any way.

Didn't ask, don't care. For the 90th time, I don't want a resolution from you, I want an explanation or apology for how terrible a "job" Alex is doing, and to get the word out there so that no one else falls into the same trap as I did by thinking you offer actual support.

Because they only offer protection within 3 months of purchase.

It's neither fraud nor theft if I've already paid for the app.

I'll state for what I think is the sixth time (not that I expect it to be read this time either, because Poweramp staff and reading ability seem to be mutually exclusive) - I contacted them months ago and never received a reply.

To points 1 and 2 - it has nothing to do with any kind of "broadness" related to my question. I've explained to him very clearly what the issue is, and he continues to refuse to read my responses, much less provide a useful reply. But sure, defend your own rather than own up to the problem. He's useless, and I'm starting to think your reading comprehension is just as poor as his. Full stop.

I don't really care if it gets locked - this thread now shows up near the top of the results if you Google Poweramp's support, so hopefully anyone curious about buying won't run into the same misfortune with their "support" as I did. Frankly I don't care about whether they resolve it or not, I only came here with the hopes of a) getting an explanation and apology for how Alex has acted, and b) getting the word out there - chargebacks exist, and having looked into it so do cracks for IAPs, so one way or another I'll be getting free access to what I've already paid for.

Anyway, it seems this thread will inevitably be getting locked due to Xander's inability to stop himself from flaming, so so long and thanks for all the fish!

If I repurchase I'll have proof of purchase to file the chargeback with.

Just shows how much you've bothered trying to read this thread. I'm talking about the EQ app, not the music player. Your reading comprehension is seemingly poor enough to qualify for a job working for Poweramp!

But what do you do beyond that point? We've established that "Alex" is useless, but considering everyone on the Poweramp team (the dev included) is giving me the runaround, I'm really left with very little choice but to re-purchase the upgrade and then file a chargeback with my bank.

We're now up to 72 hours without a response to my email - truly incredible support!

As I've explained to you multiple times, I can't. Alex doesn't bother reading emails addressed to him and just responds by throwing a dart at a board, and Max doesn't even OPEN his messages.

No, my issue absolutely is with Poweramp. Regardless of who lost my purchase, it's inexcusable for Alex to be providing such poor "support".

Appreciated. Still awaiting an apology for how poor the support has been so far, as well as an explanation as to how anyone thinks it's reasonable that I should have to pay almost double what I paid for the app if I want to re-gain access to it.