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      As you may be aware, the Poweramp developer has been working hard on an updated material design user interface for Poweramp v3 which required a full ground-up rebuild of the code and is taking some time to get to a beta-test stage. See the forum thread for more details and to discuss.    
JSY

Why does Poweramp need to verify license through Google Play when Poweramp Unlocker is installed?

37 posts in this topic

I confirm that Poweramp does a license check not only after it is reinstalled, after a system reset (whatever that means), or after a ROM update.

My wife and I are both Poweramp users. I convinced her to purchase the app because I was very satisfied with Poweramp. However, it appears that she was never able to use the app for an entire flight. After some time with the phone in airplane mode, the music player walks out on her saying that the license verification failed. This is not reasonable at all and makes Poweramp look like a scam.

The strange thing is that the failing license checks happen to my wife, but not to me! And our phones are identical: each of us has a stock Galaxy S7. In both phones, Poweramp shows the information "Purchase Verified" and "Store: Play" in Settings->About.

A difference that may or may not be relevant is the app usage pattern. I use Poweramp most of the time. My wife is more like a casual user, who sometimes spends several days without opening Poweramp. But she wants to use it when traveling by plane or by car. And the app in her phone refuses to work in the absence of an internet connection... Yesterday we traveled together, side by side in a plane. I used Poweramp during all flight, but she got a failed license check after half an hour or so.

If the intention is for the license to be "checked once/twice (website/play) and stored forever", then Poweramp has a bug. The problem may not be easy to understand and reproduce, but it exists and shows up in a stock Galaxy S7. If the developer cannot fix the bug, he should at least provide some workaround for the unlucky paying customers that are being bitten by it.

poweramp_about_screen.png

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After seeing a number of posts from people who are seeing this behavior, I decided to test for it on my phone.  I rebooted my phone and immediately enabled airplane mode.  I then attached some earphones, set Poweramp to shuffle play and set the phone aside.  That was almost 6 hours ago.  It's still playing music with no messages about missing licenses.

For what it's worth, I'm running a Nexus 6P with stock 7.1.2.  Poweramp 2.0.10-build 588-play (Full version)

 

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Hi all,

I've signed up especially because of this thread. Sorry to say I've had the same problem happening several times, always on a flight, with the phone in airplane mode, most recently twice in a week and a half, on the way out, and on the way back - very frustrating. Running Poweramp 2.0.10-build 588-play, with version 2-build-26 of the unlocker, on a Samsung S5 with Android 6.0.1.

I like Poweramp for the most, and music, with my Bose noise-cancellation headphones, is a life saver on a flight (or train ride, actually), but I'm actually getting to the point of looking for an alternative. Having to realise that it's not working - again - due to not being able to check the licence, and having to switch to the stock player - again - is not what I got this for. I realise it wasn't much money, but still...

Cheers,

Olaf

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On 8/12/2016 at 7:15 AM, JSY said:

Hi, thanks for this - I don't know why I couldn't find it.  When it says "system is reset" - does that mean a reboot of the phone?  So therefore, it will check with each reboot of the phone?  It's the only reason why it must have happened to me.  This is helpful to know.  This makes me weary of ever rebooting the phone on a long flight since it might disable itself without warning.

 

Poweramp Unlocker:
- for Play purchase license is checked via Internet in first 24 hours after Unlocker installation and Poweramp next start, and if the Google Play Store check is successful, then it's never checked again, unless Poweramp is reinstalled, system is reset, or ROM is updated

That is not true at all. Just the last few weeks it has been nagging and nagging over and over again. The app says verified after connecting to internet then few days later a nag again.

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On 8/30/2017 at 7:24 PM, utahman1971 said:

That is not true at all. Just the last few weeks it has been nagging and nagging over and over again. The app says verified after connecting to internet then few days later a nag again.

Most likely your device is not saving the status correctly, Max did mention that some devices/ROMs seem to lose the registered status during a reboot and they need to re-validate.

Andre

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I am very disappointed.  I purchased Poweramp for my dedicated Android music player, which is normally not connected to the internet, and has no associated cell plan. Having to constantly find a way to connect it, and often being out of range of any signal, means it's just a useless product for me.  This app directly promotes the idea of having "a dedicated music player", which goes against the need for constant connectivity.

The excuse that the "device is not saving the status correctly" is unacceptable, when so many people are experiencing the issue.  This is the type of situation wherein programmers like us are expected to create workarounds.  At least the unlocker purchase screen should have a disclaimer: "Depending on your device, this app may not function without a persistent internet connection."

 

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2017 and it's still happening to me regularly. I'm on a Galaxy S7 edge. Stock, never fiddled with anything in it. Especially annoying since I bought the app specifically so I could listen to music when I'm NOT online. On long drives, flights etc. I'm in a country with poor wifi infrastructure and I only use data rarely, which means I only connect through my home wifi exactly when I DON'T need Poweramp to listen to music.

So... why?!

It stops playing around an hour or two after losing connection. Then insists I don't have a license. I've been forced to install other (free) music players as backups because I never know when Poweramp decides to eff my day up. Sure it starts up fine once I get home and connect or find a connection, but the main point why I bought the app is so I could USE IT WHEN I'M OFFLINE. Jeez.

Is there seriously still no action taken on this issue? That page where it says "no internet connection is needed" is pretty much a lie at this point. It doesn't help at all when the solution to fix the issue is to "find a connection." How exactly does that translate to "no internet" when you need internet to fix an issue that happens ONLY when there's no internet? An issue that renders the app just a pretty wallpaper.

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I wish I could help you, as a small number of people do appear to still have this issue (although it's far from widespread). At the moment I know Max is still buried deep in coding the long-overdue v3 user interface. He has said previously that sometimes this issue is caused by devices not saving their licence data correctly, but while that could be understandable on esoteric devices I can't understand it still happening on unmodified brand-leading mass-market models like an S7 edge (and event then only for a tiny number of users).

You could report the problem again to Max via poweramp.maxmpz@gmail.com , maybe he can look into it again for v3?

Andre

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Thanks for caring Andre.  I'm pretty sure the developer just isn't going to be able to reproduce this problem if it's so rare.  He'd have to get his hands on the various devices on which it's appearing, and I can't spare my main S3 media player.  I just hope he considers a different licensing method in the future, based on this current unreliable one.  At this point I'm just going to give up on Poweramp, as it's not worth the headaches.

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I have this problem constantly. I have several devices that are properly licensed, I use it for months at a time, then not for a while. I have a couple of old Galaxy players that run android 2 versions. Right now I have two devices that won't play, even though I've used it for years, all of a sudden it trys to validate again? The unlocker is fully installed, what more does it need? My experience has been much the same as others, when flying, in the middle of a flight in airplane mode, boom, no more music. I have a Samsung galaxy player 5.0 that I have used all summer at least once a week, used as recently as yesterday, today will not validate no matter what. There is something amiss that is causing many people grief, and needs fixing pronto! None of my players will function now, just my phone, but it had limited memory. Not a happy customer!! 

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On 9/3/2017 at 3:10 AM, andrewilley said:

Most likely your device is not saving the status correctly, Max did mention that some devices/ROMs seem to lose the registered status during a reboot and they need to re-validate.

Andre

That sounds like he is not interested in not fixing it and saying those people he does not care about. Why just say that and do nothing about it? That is stupid.

I had this happen to me while going on my walks. I usually do 2 and half hours and it done it a few times on my walks.

Never happened on my LG Rebel, but when I got my Samsung Galaxy J3 Luna Pro, it did it more often. If this happens again after putting back on phone and reverified it, then I will just have to go to another one again but this time do another search for another paid app but really make sure this next app is not going to have issues like the three I bought. BP, Stellio, and this one.

What is wrong with him making it work for all phones? BP and Stellio don't have purchase issues like this one.

Love this app over all the others but this not being verified and even if I turn on data and it verifies again, it does it again later. That should not happen at all. It sounds like Max just does not care whether to fix it so all phones work without having to redo it again. Just because some phones do it, does not mean to just ignore it as it should never be resolved. I think he should redo the verification process in a different way like the other apps that don't have this issue with buying the unlockers for their apps.

If you go buy a car and drive off the lot, would you like it if it stalled after buying it just because they made a certain system to the car, so you have to connect to the internet just to drive it? That is like this. I would not be surprised if some company tried this kind of gimmick but you should get what you pay for, not be told that some phones have the problem, and the owner of the product does nothing at all.

Another thing I can't stand is when someone complains about something to a company about a product, and that company support blames the purchaser or another company to make it look like it isn't their own product but make us the purchasers look like we are the problem and do nothing at all. I been stuck between companies that blame the other company too, and that is BS.

I guess, us that have to redo this over and over again are just SOL.

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Report it as an issue with your phone/account via the Get Support facility in the app, or email poweramp.maxmpz@gmail.com. Make sure you state clearly that you have read the FAQ on the subject (http://support.powerampapp.com/knowledgebase/articles/323557-is-internet-connection-required) and that you are sure none of those conditions apply to you.

Andre

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