Human_Traffic Posted April 7, 2016 Share Posted April 7, 2016 Hello all, First I would like to apologize if there already is a topic such as this (I was not able to find one) I am using Poweramp on my Galaxy S5 running PhoeniX ROM. For a while now I've noticed that Poweramp will not find any album art, I can see the circle spinning for about 2 seconds, but then it stops and nothing is displayed. I just updated to Poweramp 2.0.10 (build 587) but the issue is still the same. Any help would be appreciated, Thanks! Link to comment Share on other sites More sharing options...
maryble Posted April 7, 2016 Share Posted April 7, 2016 I'm having the same problem on my Nexus 5 with Android M 6.0.1 (no custom ROM). I'm currently using the alpha-build-702-play, full version of Poweramp. Link to comment Share on other sites More sharing options...
Fenix_2.0 Posted April 7, 2016 Share Posted April 7, 2016 I legit was about to open a new chat on the same issue, I'm running the alpha-build-702-play (full version) on an LG GPAD 8.3 4GLTE with android 5.0.2. I enabled the mobile user agent to see if it would assist in downloading on a 4G network, or Wi-Fi, and neither seem to work. Usually when there's a problem like this, it's just something in the settings that needs to be fiddled with. But I don't know what to do. Link to comment Share on other sites More sharing options...
eddie_the_man Posted April 7, 2016 Share Posted April 7, 2016 Same problem here. the app dont Search Album art Link to comment Share on other sites More sharing options...
varunaX Posted April 7, 2016 Share Posted April 7, 2016 Hello, Same issue here. Won't find even the most popular of album art all of a sudden. Has been working fine for a year.... Link to comment Share on other sites More sharing options...
andrewilley Posted April 7, 2016 Share Posted April 7, 2016 Even with latest Poweramp build and long-press on album-art area for a manual update? Nothing is found? Andre Link to comment Share on other sites More sharing options...
megatomic Posted April 7, 2016 Share Posted April 7, 2016 I have the same exact problem. One phone on CM13 running build 587 and the other running stock software (HTC One A9) with the newest Alpha build. Neither one can download album artwork. Link to comment Share on other sites More sharing options...
Keboose Posted April 7, 2016 Share Posted April 7, 2016 I have the same problem. I just re-downloaded the latest version (2.0.10-build-586) and I can't download any album artwork, automatically or otherwise. I'm using a Galaxy S4 with a rooted stock lollipop ROM. Link to comment Share on other sites More sharing options...
megatomic Posted April 7, 2016 Share Posted April 7, 2016 Build 588 was just pushed to my device and I can now download album artwork. Thanks for the speedy fix! Link to comment Share on other sites More sharing options...
Keboose Posted April 7, 2016 Share Posted April 7, 2016 Thanks devs! I just updated to 588 as well, and it's working great now. Link to comment Share on other sites More sharing options...
NT45 Posted April 7, 2016 Share Posted April 7, 2016 Thanks devs!! Link to comment Share on other sites More sharing options...
ElyRubin Posted April 8, 2016 Share Posted April 8, 2016 I have a purchased Poweramp app version 2.0.10 build 586play. My phone is Samsung Galaxy S5 SM-G900F. I am experiencing the same problem. When I long press the album art to find and download album art, the app just loads (spinning loading) for 2 seconds and nothing happens. I cant seem to download the new update via Google Play cause update is not yet available. Once the update is pushed through my google play account, then I will update this post. Link to comment Share on other sites More sharing options...
ElyRubin Posted April 8, 2016 Share Posted April 8, 2016 Album Art downloading is now ok. It is not working! After I updated the app to version 588, then the album art is now already fixed. I can download HD and non HD album arts of my favorite band Eraserheads with such a breeze now. Thanks Dev Team! My money is well spent. Link to comment Share on other sites More sharing options...
maryble Posted April 8, 2016 Share Posted April 8, 2016 I'm still not able to download any album art. Could you share your settings, please? Maybe I just messed up. Thanks. Link to comment Share on other sites More sharing options...
andrewilley Posted April 8, 2016 Share Posted April 8, 2016 Download Poweramp build 588 (should be on the Play Store too). Andre Link to comment Share on other sites More sharing options...
varunaX Posted April 8, 2016 Share Posted April 8, 2016 hi andre, my player just auto updated , and the issue still persists, any ideas? Link to comment Share on other sites More sharing options...
andrewilley Posted April 8, 2016 Share Posted April 8, 2016 No, we'd need to get Max to figure that out. Build 588 was released to cure the problem, and it has done so for other people with the same issue. Andre Link to comment Share on other sites More sharing options...
Human_Traffic Posted April 11, 2016 Author Share Posted April 11, 2016 Just downloaded the newest update from Play Store. I can confirm the issue is resolved, it searches and finds all album art! Thanks for the quick fix : ) Link to comment Share on other sites More sharing options...
varunaX Posted April 12, 2016 Share Posted April 12, 2016 Hi Andre, how can I ask max for more help? Link to comment Share on other sites More sharing options...
andrewilley Posted April 12, 2016 Share Posted April 12, 2016 Submit a bug report from within the Get Support feature in the app if you have a specific issue on your device (press Menu in the Get Support section to access the Contact link). Andre Link to comment Share on other sites More sharing options...
varunaX Posted April 12, 2016 Share Posted April 12, 2016 Will do. Thanks for replying Link to comment Share on other sites More sharing options...
varunaX Posted April 12, 2016 Share Posted April 12, 2016 i requested help from the app. hopefully i get a reply. i am just curious if i am the only one affected by this on the newest version? Link to comment Share on other sites More sharing options...
maxmp Posted April 13, 2016 Share Posted April 13, 2016 The album art feature uses Google servers, which are updated over period of time world wide. Link to comment Share on other sites More sharing options...
varunaX Posted April 13, 2016 Share Posted April 13, 2016 1 hour ago, maxmp said: The album art feature uses Google servers, which are updated over period of time world wide. how long does that usually take? ive deleted the app, reinstalled the app, deleted its data, deleted the cache, but no matter what song i choose it finds no album art. the icon spins for a second, then stops. is there anything else i could try? maybe an older version where we know it works for sure? Link to comment Share on other sites More sharing options...
andrewilley Posted April 13, 2016 Share Posted April 13, 2016 The code in Poweramp needs to match with what the Google servers expect (and vice versa) so if one is updated and the other is not, that combination won't work until they get back in sync. It is probably just a delay in your local Google servers which will settle down in a few days, but you could try older versions of PA in the meantime if you like. Andre Link to comment Share on other sites More sharing options...
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