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      Poweramp v3 Project Update   04/24/2017

      As you may be aware, the Poweramp developer has been working hard on an updated material design user interface for Poweramp v3 which required a full ground-up rebuild of the code and is taking some time to get to a beta-test stage. See the forum thread for more details and to discuss.    
Yxmordare

Licensing Issue

9 posts in this topic

So I sent an email to support and got an automated message telling me to do everything I already did.

It's the "ERROR_CONTACTING_SERVER" error. The phone is connected almost 20 hours per day, when the app is opened offline, I get this error.

As said, I already did everything on the support page regarding this error.

Android 6.0, everything updated.

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You need to email again I'm afraid, saying that you have already tried everything in the FAQs and giving your full hardware & ROM details. The correct address is Poweramp.maxmpz@gmail.com.

Andre

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Posted (edited)

Well they can't read? I said in the email that I tried everything in the FAQs. (email address was correct)

Also they need more info other than model and Android version? I said the ROM wasn't modified.

This is obviously a DRM issue. There's a lot of other users having related problems.

EDIT:

Sent an email with the ROM info screenshots attached.

Got the same automated message. Will they ever read?

Edited by Yxmordare

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One thought (a bit of a stab in the dark I'm afraid) but you aren't trying to run the app from the SD Card are you, as that doesn't usually work very well? Is this a Google Play purchase or a website one? And you said a stock ROM, not rooted?

Andre

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No, app is installed on the internal storage. Google Play purchase.

It's a Moto G 3rd Gen, stock, not rooted. It was recently updated to Android 6.0 (this issue was happening before the update too)

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I did a factory reset yesterday and the problem is still happening.

Should I just assume they took my money and this won't ever be fixed? Never got an answer other than the automated message from the email I've sent.

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Have you re-sent a followup email asking why you have not received a reply yet? It can often take several days to a week for a response I'm afraid (I don't have access to that email account, or the licensing system, so sadly I can't expedite it for you)

Andre

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Yeah, I tried a third time, without the error message on the body of the email. This time I haven't received the automated message and finally got a reply from someone.

Apparently they can't read.
They asked me to uninstall the Google Play version (and unlocker) and install the latest build from the site. Then I asked which version, stable or v3 alpha. The reply was a Copy/Paste from the support page about the ERROR_CONTACTING_SERVER message. I told them 3 times that I've already done everything on this page...

EDIT:

Ok, this must be a joke. A very bad one.
Now after another reply, he simply linked me this page http://support.powerampapp.com/knowledgebase/articles/323557-is-internet-connection-required

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Sorry about this, please try again with a short email saying that you have tried everything in the FAQs etc and re-quoting the same material isn't helping. As your device is running an unrooted stock ROM, this really shouldn't be happening. Perhaps Alex might be able to issue you with a non-Google (i.e .website purchase) activation code instead? 

Andre

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